What is Technical Support?
Global IT Technical or ‘tech’ support is a form of client communication that product-centric organizations use to support their users get the most out of their products.
Typically, this is done via information bases, live text chat, email or phone – and aims to resolve technical difficulties such as installation concerns, login errors and other technical barriers that can have a negative impact on the user experience.
But, isn’t tech support just another term for customer support?
And here’s why.
The Difference Between Tech Support & Customer Support
When people hear the word tech support, it’s easy to think people in call centers, dealing with unsatisfied customers who want to release their disappointments and delivery issues. These types of concerns will be handled by the customer support team, and not the tech support team.
The Tech support teams are liable for handling installation errors, customer issues and technical problem that restricts the customer from using your product. In reality, tech support focuses on assisting customers to handle a product more efficiently.
If you are a Global IT Customer contact us at (877) 822-5565 for direct support requests or login to your account and submit a trouble ticket online.