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Support
If you are a current customer of GLOBAL IT and are experiencing a problem, you can visit our Customer Portal to submit and review trouble tickets that have been assigned to technicians. One of our technicians will be assigned to assist you. Some of the many features of our "Powerful" Customer Portal include:.
- Bandwidth graphs
- Monitors and logging
- Server and router metrics
- Location device organization
- Remotely rebooting of servers
- Opening and viewing trouble tickets
- Viewing invoices and making secure payments online
Global IT support technicians are able to conduct most support related issues remotely via a secured connection. Accessing your system utilizing our customer remote control applications eliminates the need to wait for a support technician to travel to your location, providing a faster resolution time frame.
If you were directed here by a technician for remote support, click on your operating system.
When on-site technical support is required, our industry-certified support technicians can quickly deploy to your place of business to get you back up and running as quickly as possible. Global IT support technicians are experienced and trained professionals who hold industry-recognized certifications from Microsoft, Cisco, ATSP, CompTIA, and many more accreditations.
We specialize in helping businesses of all sizes by ensuring the IT systems are running optimally, and by restoring systems when a problem arises.
Click here to schedule on-site support
Global IT™ network infrastructure solutions enable our clients to implement new technologies, increase efficiency and align their infrastructure with their business goals. - Proactive monitoring of devices and networks
- Preventative maintenance for more uptime
- On demand support
- Network Optimization and diversity
- Cloud, network storage & content distribution